Nationwide Care Services, which employs over 400 staff across the Midlands, has been accused of failing to pay its workers travel time between appointments, resulting in a pay packet less than the minimum wage, an investigation by the Guardian has revealed.
New findings from whistleblowers linked to the Guardian found that the care service, which has eight branches, did not pay its employees for the time they spent getting from one appointment to the next to provide care, with the trips sometimes totalling four and a half hours a day, according to one source.
The investigation found that carers were often made to attend almost 20 appointments a day and also felt pressure to cut short their time with elderly people to meet ‘impossible’ rota schedules.
The allegations have been strongly denied by the company, with the firm’s director, Hamait Ali, taking to Facebook to post a video claiming the stories were ‘totally untrue’ and made by ‘disgruntled ex-employees’.
It is thought that many staff working for the firm, which is used both by a series of councils and private clients, are employed on zero-hours contracts.
It is understood that HMRC is investigating Nationwide Care Services over pay.