£15m service agreement will help providers deliver more targeted care at home


Care technology firm Alcove has won a £15m contract with Suffolk County Council, Rethink Partners & Provide CIC to deliver innovative services to people in Suffolk over the next 3 years.

From July, the new Cassius service will give Suffolk’s social work practitioners, occupational therapists and other front line professionals, new ways to support people to live better and independent lives.

After a lengthy procurement process, Alcove was chosen alongside partners Rethink Partners, a change management consultancy, and Provide CIC, which delivers health and care services in East Anglia and will provide the monitoring service. The contract will run until 2027.

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Initially the service will launch with a targeted range of technology that will continue to grow into the full Cassius collection. This means that the technology can be customised to meet people’s needs and to address individual challenges which will help them live independently at home for longer.

Cllr Beccy Hopfensberger, cabinet member for Adult Social Care at Suffolk County Council said: “We’re really excited to launch this new service with our partners. It will offer a simple, accessible, seamless and flexible approach which will help people to embrace the benefits of care technology and provide better outcomes.

“Our teams have worked hard over the last couple of years to create a vision of how we would like our digital care model to be – setting us aside from other local authorities. As we move away from the traditional analogue approach, we are embracing this opportunity to provide a pioneering and intelligent service that will evolve and adapt alongside societal needs.”

Cassius will focus on technology that promotes independence and provides monitoring and assessment in the first instance, but that is data driven to provide insights into people’s needs – this should help inform more targeted care and support where it is needed, and give people, loved ones and care providers peace of mind, real-time information and back-up support if it is needed.

In the coming months, this will develop into a wider, more integrated package of technology that will support additional needs and opportunities.

Hellen Bowey, Alcove founder and CEO, said of the partnership: “Cassius is more than just technology to meet people’s needs – it provides innovative and agile ways for the people in Suffolk, who need care and support, to continue to live well in their own homes.

“Our partnership also brings together a balance of expertise around technology, culture change, data and information, community engagement and monitoring to ensure people will find the service provides them with confidence and empowers those that we are looking to support, while aligning with expectations around how technology can be used.”

Tags : Alcovetechnology
Andrew Seymour

The author Andrew Seymour