Home Instead Senior Care in Havant, Hampshire has achieved an ‘Outstanding’ rating in its first CQC inspection.
The service, which registered with the regulator in May 2018, was rated ‘Outstanding’ for three inspection areas – caring, responsive and well-led – and ‘Good’ for safe and effective.
In their report, inspectors said the registered manager, care manager and staff were “exceptionally caring” and this was evident in the whole ethos of the organisation.
Registered manager, Mark Gettinby, was also credited for demonstrating “exceptional leadership” and working hard to create “excellent links” to the local community for the benefit of people.
Commenting on the achievement, Gettinby said: “To be rated outstanding is an achievement we are immensely proud of and are delighted for everyone associated with Home Instead. Our incredible team is 100% client focused and we strive to provide the best care services to our elderly clients and their families.”
The report also noted that staff developed highly positive, trusting relationships with people and that clients were treated with compassion, kindness and dignity.
Care manager Helen Brown said: “We go the extra mile to enable people to live an independent life and support our clients with a variety of activities including painting, shopping, visiting local gardens, going to the local harbour and attending a local lawns club. These activities ensure our clients feel happy and are all part of the person-centred, high quality care that we deliver.”
Debbie Westhead, interim chief inspector for Adult Social Care, said: “I am delighted to be able to congratulate Home Instead Senior Care for another overall ‘Outstanding’ rating.
“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.”