Home care provider Abbots Care is celebrating after its Hertfordshire branch received its second ‘Outstanding’ rating from the Care Quality Commission.
The business was awarded the top rating for being ‘effective’ and ‘well led’ during an inspection in August.
Commenting on the achievement, Camille Leavold (pictured), co-founder and managing director of Abbots Care, told Home Care Insight: “We’re over the moon. The inspection was very much based on feedback from the care workers and service users, so I’m guessing that makes it even better.”
The CQC said in its report that clients received “exceptionally effective care and support” from Abbots Care staff, adding that external professionals, including local authority representatives, gave unanimously positive feedback about how the care delivered had enhanced people’s lives.
Service users were also overwhelmingly positive about the calibre and the skills and knowledge of the Abbots Care team, according to the regulator, as well as the care provided for them.
The inspector also noted how staff received a “robust induction”, ongoing training and supervision and felt well supported by the provider.
“The provider had developed designated ‘champions’ in the service who actively supported staff to make sure people experienced good outcomes and to support them to remain longer in their own homes,” the report continued.
The CQC said staff were kind, caring and respectful, adding that the senior management were dedicated to promoting a “positive, inclusive culture”.
Praising her frontline care staff, Leavold said: “The feedback that we got from our service users is that they absolutely love their care workers. They praised them for how competent and caring they are.
“If there’s ever any negative feedback, it’s never about the care workers, and that’s just the way it should be. So, really, the Outstanding rating is a complete testament to them, especially after the last 16 to 18 months of working through the pandemic and the anxiety they have had to go through.”
Abbots Care employs over 850 care workers, operating across four counties – Hertfordshire, Buckinghamshire, Oxfordshire and Dorset.
Visit Home Care Insight tomorrow to watch a full interview with Camille Leavold.