National home care provider Alina Homecare is celebrating after its branch in Bromsgrove, Worcestershire, was rated ‘Outstanding’ by the CQC.
The service was given the top rating for being caring and well-led, and was rated ‘Good’ for being safe, responsive and effective.
To mark the achievement, registered manager Janice Williams and her team hosted a celebratory event attended by the Mayor of Worcester Allah Ditta, Mayoress Naseem Akhtar and Alina Homecare chief executive James Deeley, who met with clients and their families.
Deeley commented: “This Outstanding rating is very well deserved by the Bromsgrove team and reflects Alina Homecare’s ethos of delivering consistently high-quality care to help our clients enjoy life as they choose in their own homes.”
Williams said: “This is a team achievement; it’s their dedication every day to make life easier for our clients which made this possible. I’m so incredibly proud of everyone.”
At the time of inspection, Alina Homecare Bromsgrove was providing personal care and support to 160 people in their own homes.
Inspectors said that people valued their relationships with staff and felt well cared for, and that they mattered.
Comments included: “We refer to them as our friends and that’s what they are”, and “They’re my life. They are my security blanket and I have needed one a lot of times. My carer is what has kept me alive, I am not lying, I have been so poorly and they’re there for me”.
The CQC said risk assessments, care plans and documentation were person centred and comprehensive, identified risks were well-managed.
The service focused upon a person’s “whole life” to promote their wellbeing and gave people an “outstanding quality of life”, inspectors added.
Alina Homecare currently operates in, Berkshire, Bristol, Buckinghamshire, Dorset, East & West Sussex, Hampshire, Hertfordshire, Kent, London, Somerset, Surrey, Warwickshire, Wiltshire, and Worcestershire, with new locations planned.
Caption: Registered manager Janice Williams (centre-left) with the Mayor and Mayoress of Worcester and CEO James Deeley (right).