All Seasons, the Kent-based health and social care provider, has adopted CareLineLive’s home care management software solution to automate its processes and eliminate paper work.
The company, which previously used rota software, required a user-friendly and web-based platform that could deliver the speed and information it requires, and selected CareLineLive after researching new technology offerings.
Luke Ixer, finance manager at All Seasons, commented: “Before CareLineLive, the team had to manually schedule each client visit and write up notes in multiple record books, which took up a considerable amount of time. With CareLineLive’s platform, we’ve been able to go fully digital which makes reporting and audits much easier.”
The map feature of CareLineLive’s Carer Companion app was also noted as helpful for All Seasons’ carers, especially when it comes to plotting routes and visits.
Ixer continued: “CareLineLive has really helped us to future-proof our operations and help our agency staff and carers to save a considerable amount of time. Carers are now able to access all notes via the app, rather than having to call the office or read through the visit books, and they have been able to keep families up-to-date with their loved one’s care via the app throughout the pandemic.”
The phone traffic at All Seasons has also reduced significantly, as carers and family members can access information about rotas and completed visits remotely. This has reduced the amount of time agency staff need to spend on the phone, and ensures that carers and client families have immediate, real-time information about visits.
Josh Hough, founder and MD at CareLineLive, commented: “All Seasons has dramatically improved its processes by adopting technology, which gives carers more time to do what they do best: care. By reducing the number of calls and empowering carers to access information remotely, the team has all information in real-time and can simplify reporting and audits.”