An award-winning Right at Home franchise based in Dorset is celebrating after being rated ‘Outstanding’ by the Care Quality Commission.
Right at Home Bournemouth and Poole achieved the top rating for being caring, responsive and well-led.
The achievement is an improvement on the provider’s inspection in 2017, when it was rated ‘Good’ for all key lines of enquiry.
During the latest inspection, inspectors said they found “overwhelming evidence” that demonstrated people received “outstandingly caring and responsive” support from the Right at Home care team.
“This was due to excellent leadership from the registered provider and registered manager as well as a strong, well trained team of staff,” the CCQ report noted.
For owner Andrew Davis, the report made emotional reading, as it underlined how his business is positively impacting his clients’ lives.
The CQC highlighted how the service had built a ramp so a housebound client could go outside for the first time in years; and a care worker took their Christmas dinner to eat with a client, so they didn’t spend the day alone.
Another client living with a mental health condition told an inspector that Right at Home’s support and encouragement had given them the confidence to book a trip abroad.
“This kind of ‘extra mile’ care isn’t something which can be delivered without a team who are as committed as ours is,” said Davis.
“The CQC rating provides objective recognition of what Right at Home offers: homecare which exceeds expectations – for both Clients and staff. People can lead more fulfilling lives as a result, with improved independence, social interaction and mental wellbeing.
“I am honoured to be a part of this amazing national franchise. And I’m pleased to support people, locally, who need us most.”
Right at Home Bournemouth and Poole was named Homecare Provider of the Year at last year’s Bournemouth Echo Proud to Care awards.
Registered manager Helen Garland was also named Woman Franchise Employee of the Year at the 2019 NatWest Encouraging Women into Franchising Awards.