The Crewe branch of domiciliary care provider Belong at Home is celebrating after being rated ‘Outstanding’ by the CQC for a second time.
The franchise received the top rating for being effective, caring and responsive, an improvement on its 2016 inspection when it achieved the accolade for being effective and caring, and ‘Good’ for all other areas.
The service was judged to provide specialist expertise to improve well-being and physical health for customers, who regained their mobility and independence.
Inspectors noted that staff were dedicated to providing a high standard of home care, citing feedback from customers who praised them for their skills and availability.
Customers said they “trust staff implicitly” and “consider themselves lucky that they can rely on such kind, knowledgeable and experienced people”.
The service’s staff were also recognised for their “exceptional kindness”, with customers feeling valued and respected by a consistent staff team as well as relaxed and happy to chat and share humour.
They further praised staff for “always going above and beyond” to make sure customers felt safe and supported.
Andrew Shield, Belong at Home acting operations manager, commented on the report: ‘We are thrilled that the CQC has rated Belong at Home Crewe as outstanding for a second time. Seeing the ‘outstanding’ rating increase from two key areas to three is a real tribute to the team’s dedication to our customers and their commitment to providing bespoke home care.”