An Essex home care provider has been rated ‘Outstanding’ by the CQC for “putting people at the heart of its service”.
Bluebird Care Mid Essex was given the top rating for being responsive and well-led, an improvement on its 2016 inspection when it was rated ‘Good’ overall.
Lucy McCormack, director of Bluebird Care Mid Essex, said: “I am really proud of this rating and I am so pleased that the CQC has seen all the hard work and dedication of our team. The team work so well together and always go above and beyond for their customers.
“The whole Bluebird Care Mid Essex team will continue to work every day to maintain this ‘Outstanding’ service and put our customers and their needs first. It is a great privilege to work with staff and customers who are such wonderful people and I am so grateful for their continued support.”
Inspectors praised the staff, noting that they “spoke with compassion when referring to the people they cared for” and carried out their roles with “people at the heart of the service”.
They were commended in particular for their continuity of care, with relatives receiving a weekly rota that is strictly adhered to.
Daily communication in relation to the service was described as excellent by people using the service, relatives and the healthcare professionals involved.
In addition, Bluebird Care Mid Essex were described as “exceptionally proactive” in recognising social exclusion and isolation in the community and for their work to collaborate with other local services, including the fire service and the police.
Yvonne Hignell, managing director of Bluebird Care, said:“It’s wonderful to see such a glowing endorsement of the Bluebird Care Mid Essex team. They are a really hard working group of individuals and the leadership at this office has a lot to do with its strong success.
“I would like to congratulate everyone involved in the delivery of our outstanding services in Mid Essex and look forward to seeing what is to come from this team in the future.”