A Bluebird Care franchise in Somerset has been rated ‘Outstanding’ by the Care Quality Commission (CQC) following a recent inspection.
Bluebird Care Mendip, based in Frome, received the top rating for being responsive and well-led.
This is a significant achievement for the service, with only 3% of home care providers across England receiving the rating.
In their report, CQC inspectors praised the business for going “over and above what was expected of a community care provider.”
They commented on how the provider had looked at ways of reducing social isolation for people without it having a financial impact on them.
For example, they had arranged trips out, parties, musical entertainment and a book club.
The CQC also highlighted that people are supported fully in every step of their care, with care professionals “supporting people to express their views and be involved in making decisions about their care” and carrying out regular reviews of care plans.
Relatives and loved ones are also included in the decision-making process, which inspectors found particularly pertinent. One service user told inspectors, “I have full control over everything, my life is my own and [the service] support me to do what I want.”
Masen Naidoo, director of Bluebird Care Mendip, said: “We are thrilled to have received an ‘Outstanding’ rating from the CQC, with a report that is testament to the hard work and dedication shown by our care team every single day. We look forward to maintaining our passion for providing high-quality care that improves people’s lives as we move forward.”
The service was applauded by inspectors for tailoring services to meet the needs of individuals and ensure flexibility, choice and continuity of care.
Bluebird Care Mendip’s care professionals were also singled out for praise, with inspectors finding that all staff “were passionate about providing a high standard of person-centred care which promoted people’s independence.”
When it came to the leadership, inspectors said managers “promoted an open, fair culture” that is “inclusive and empowering.”
In one example, Bluebird Care’s leaders were commended for staying up to date with emerging trends and adopting innovative ideas, such as electronic systems for people living at home.
Yvonne Hignell, managing director of Bluebird Care, said: “I would like to congratulate everyone at Bluebird Care Mendip for what is such a fantastic achievement. The service is demonstrative of the high standards we promote at Bluebird Care and we are excited to see what lies in store for Bluebird Care Mendip as it goes from strength to strength.”