A Bluebird Care franchise based in Berkshire has been rated ‘Outstanding’ by the CQC during its first inspection.
Bluebird Care Reading, Wokingham, Windsor, Maidenhead and Bracknell was rated ‘Outstanding’ for two out of five areas – responsive and well-lead – and ‘Good’ for being safe, effective and caring.
At the time of inspection, 70 people with a range of needs, including physical disabilities and dementia, were receiving personal care and support in their homes.
The CQC report noted that people and their needs were placed “at the heart of the service at Bluebird Care,” and the service was “dedicated in creating, nurturing and championing a culture within the service that was professional, compassionate and innovative”.
Bluebird Care was also praised for ensuring that individuals stay active and stimulated, and for using “innovative” methods to support people at risk of social isolation.
Working closely with healthcare professionals and other agencies to support wellbeing, the service organises and runs regular ‘friend’s cafes’ in and around Berkshire with free entertainment, activities and music.
The service also recently set up ConnectedCare, a project bringing the community together to have fun and help prevent loneliness.
Inspectors found that staff “continuously and instantly updated” people’s personal needs and wishes, and quickly responded to any concerns using an electronic care planning and monitoring system.
Tushar Shah and Mehul Shah, directors of Bluebird Care Reading, Wokingham, Windsor, Maidenhead, Bracknell, said: “Achieving ‘Outstanding’ is a fantastic recognition for any care team, but to maintain that rating and take this across all of our services is a reflection of the dedication of our carers, office staff, leadership team and the support and co-operation we get from all of our customers and their families.
“Whilst we have developed and improved the service considerably since our last inspection, we still have much to do. However, having a passionate and hardworking team that all strive to deliver quality of care for our customers makes that journey a little easier.”