Bristol and South Gloucestershire supported living service rated ‘Outstanding’

Milestones Trust CQC 4

A supported living service for people with learning disabilities in Bristol and South Gloucestershire has been rated outstanding by the CQC.

Run by learning social care charity Milestones Trust, the service, which supports people with learning disabilities and mental health needs to live independently, is described as “outstandingly caring” in the CQC report following a three-day inspection in October and November.

This comes on the back of another ‘Outstanding’ report for the charity’s Flaxpits House, a shared home for younger people with learning disabilities in Winterbourne, published in October.

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Milestones Trust’s supported living service currently works with 244 people across 186 locations in Bristol and South Gloucestershire, providing a range of support tailored to meet individuals’ needs, ranging from personal care to accessing social activities or seeking employment.

Two separate teams support people with either a learning disability or mental health condition.

The service was rated ‘Outstanding’ in two out of five areas of the CQC’s inspection framework – caring and responsive – and ‘Good’ for safe, effective and well-led.

The CQC notes that staff were “extremely caring and supportive” during the inspection and people were “at the centre of their care”.  

“Staff were enthusiastic and worked with people to enable them to achieve positive outcomes. They understood their roles in relation to encouraging people’s independence whilst protecting and safeguarding people from harm,” the report continued.

Jeff Parry, director of operations for Milestones Trust, said: “We are incredibly proud of our talented and committed staff who run a service we believe to be outstanding – so we are delighted their hard work and dedication has been recognised as so by the CQC.

“The people we support are at the centre of everything we do and we believe passionately in helping them to build and maintain independence. For some people this might mean daily support with personal care, but for many people – and in fact the majority of people using this service – its help with the things that most of us take for granted, like shopping, cooking, getting from place to place or making friends and socialising.

“Supported living and effective, person-centred care are fundamental to ensuring that together, as a society we not only ‘look after’ our most vulnerable people – but we support them to thrive, to dream and to live fulfilled lives.”

Tags : assisted livingBest practiceCQCMilestones Trustoutstanding
Sarah Clarke

The author Sarah Clarke

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