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Care at home service criticised by Care Inspectorate

Key Community Supports

A care at home service has been criticised over potentially harmful medication dispensing errors by an industry watchdog.

Key Community Supports, which is run by Key Housing Association Ltd, serves people with disabilities and complex care needs in the Ross-shire area of Scotland.

A report by the Care Inspectorate said: “We had concerns about the number of medication errors and their potential to cause harm.

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“The provider is working closely with the Care Inspectorate and NHS Highland to deliver an improvement plan to reduce the number of medication errors and to ensure safer care practices.”

The care provider has been asked by the Inspectorate to provide monthly updates and analysis of medication errors and provide evidence of improvements.

While staff quality was rated as Good overall at the service, management and leadership quality was described as Adequate.

Staff were described as friendly and supportive although respondents noted the high turnover at the service.

One service user commented: “My relative feels most of the staff treat her with respect, but does not like people barging into her flat telling her what to do … there is always a big turnover of staff and my relative finds it difficult to get to know people.”

Another commented: “The one thing that upsets my relatives is the number of different faces they see over a day.”

Tags : Care Inspectorate
Lee Peart

The author Lee Peart

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