Care operator launches dementia helpline for clients and families


North West care operator, Belong, has launched a specialist dementia helpline run by Admiral Nurses to ensure family members and carers continue to be supported throughout the coronavirus outbreak.

Usually delivered through face-to-face home visits or appointments at one of Belong’s seven care villages, the Admiral Nurses work alongside people with dementia, and their families: giving them specialist support, guidance and solutions.

The organisation made the decision to switch to a telephone-based service as part of a number of measures to help families to face the current challenges and to ensure the health and wellbeing of its customers during the pandemic.

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Commenting on the launch, Admiral Nurse Caroline Clifton said: “Our job is to make the lives of those we support easier and that’s exactly what we are aiming to do with this service. Moving to telephone consultations enables family members and carers of our customers to contact us from the safety of their own homes, without sacrificing on the support they receive. Whether it’s offering advice and coping strategies, or simply lending an ear, we will do everything we can to provide assistance during this difficult time.”

To support those in the community without formal care assistance in place, Belong’s Admiral Nurses have also developed a COVID-19 guide to help families and friends of people with dementia recognise and overcome some of the barriers created by isolation, face coverings and social distancing.

Tips range from nutrition and activity ideas to ways of maintaining exercise and social interaction whilst restricted to the home, as well as advice on how to explain coronavirus restrictions.

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Sarah Clarke

The author Sarah Clarke

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