A care provider based in Oxfordshire has improved its services to achieve a ‘Good’ rating from the CQC after an Ombudsman investigation found it failed to meet fundamental standards.
The Orders Of St. John Care Trust (OSJCT), which provides supporting living to residents at Mayott House in Abingdon, waived its fees and agreed to pay a £750 ‘token remedy’ after accepting serious failings in the care of a resident who subsequently died in hospital.
The service user, referred to as Mr Y, became ill and was admitted to hospital where he died of pneumonia after spending two months at the facility in 2017.
Mr Y’s daughter, referred to as Mrs X, complained the care provided for her father had been inadequate and neglectful.
An investigation by the provider and council found senior members of staff had failed to check why Mr Y’s care package was not appropriate for him and failed to work with the family to address his needs despite their urgent requests. It also found Mr Y had not received important medication as set out in his care plan for eight days.
The Ombudsman noted the CQC had carried out an inspection of the service since the investigation and found it provided a good level of care and safe service, adding this indicated the provider had “learnt lessons from the experience”.
Lucy Holl, Trust Operations Director, said: “Mayott House has been awarded a ‘Good’ Care Quality Commission (CQC) rating across the board for services of care, safety, effectiveness, responsiveness, and being well-led.
“We acknowledged the findings and final decision by the Ombudsman and fulfilled their requirements. Our response on receiving the complaint was immediate. Following an extensive investigation, we took measures to ensure all processes were reviewed and reinforced in the home with correct safeguarding procedures being followed and professional bodies notified.
“As a Trust dedicated to person-centred care our residents and their welfare are our priority. Residents and their relatives are reassured that their loved ones are safe and well cared for at the Mayott House and we encourage them to talk to the home manager at any time if they have any concerns.”