Carefound Home Care is celebrating after receiving high praise in its annual satisfaction surveys, with 100% of families saying they are satisfied with their care.
The company, which provides home care across Cheshire, Derbyshire, Leicestershire, Nottinghamshire and Yorkshire, conducted anonymous surveys of its clients and staff to help measure the impact of its services and find out where it can improve.
It found that feedback from clients and their families was at an all-time high, with 100% of clients saying they were satisfied with their care and 98% saying they would recommend Carefound Home Care.
Almost all clients (93%) agreed that their carer was well matched to their needs and 95% have felt supported to keep safe during COVID-19.
Staff were equally positive about the company, with 95% being proud to work for Carefound Home Care and 91% saying they were well supported.
Most staff (97%) said they were well trained and 98% felt they have been helped to keep safe during COVID-19.
Reflecting on the results, Oliver Stirk, managing director of Carefound Home Care, said: “This last year has brought some unique challenges and we’re incredibly proud of the care, compassion and hard work that our carers and care management teams have shown throughout.”
“The feedback from our satisfaction surveys is testament to this and as ever we want to say a massive thank you to every single member of our team.”
“At Carefound Home Care we’re committed to delivering a highly personalised and locally managed service and we’re delighted to see how much our clients, their families and our staff value our approach, especially during the COVID-19 pandemic.”