CareLineLive’s latest system development estimates travel time between care visits


CareLineLive has added a new feature to its total home care management system to ensure carers’ rotas allow sufficient time between visits.

Using Google Maps, the new ‘travel time estimates’ feature gives care managers an accurate estimation of the journey a carer will take, and how long it will take them to do it.

The mode of transport for a carer can be taken into account, allowing estimates to be calculated whether they’re driving, walking, cycling or taking public transport.

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Once the travel time estimates feature is activated within CareLineLive’s Management Platform, a non-intrusive indicator is displayed on the roster screen that gives a graphical representation of the travel time estimate.

Clicking on the indicator shows more detailed information about the journey; including distance and expected route, as well as time.

The feature also recalculates journeys when rota changes need to be made. As the order of visits are adjusted, prompts are given to update, and display travel estimates for the new running order to check that it’s suitable before committing any changes. 

In addition, the feature offers flexibility, to account for inactivity between visits, such as lunch breaks. Travel time estimates are automatically excluded for any visits that are more than two hours apart, and these two hours can be changed to an agency’s requirement.

CareLineLive also gives full visibility of a carer’s daily visits, as the system can quickly show a carer’s route for a specific day. 

Josh Hough, managing director of CareLineLive, said: “Planning a carer’s rota can sometimes be challenging, especially when you’re not sure of the time required to travel from one call to the next. Sometimes the time allocated is not enough, which has implications on client visits, for example, arriving late or having to cut short visits.

“Whether a home care agency has a handful of clients or hundreds, distance is always a consideration when trying to maximise the efficiency of carers’ daily rounds.

“Having travel time information can help care co-ordinators plan a carer’s rounds quickly and logically, whilst ensuring that a home care agency’s resources are used as efficiently as possible. Not only that, incorporating the right amount of travel time can make sure the punctuality and duration of client visits are achieved, ensuring compliance and client satisfaction.”

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Sarah Clarke

The author Sarah Clarke

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