CASE STUDY: How the ENA Care Group transformed its staff training during 2020


ENA Care Group, a national provider of live-in care for elderly and disabled people, has described how it transformed its training and development during 2020.

The business recognised an opportunity during the pandemic to take its staff training to the next level and eventually scooped a national award for this division.

Here’s how it was done:

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Since March 2020, the training team at ENA has re-written its induction training programme and created many complex pathways, including new courses on PEG, dementia and Parkinson’s, MS, brain injury, end-of-life care and cerebral palsy, to name a few.

It has also developed in-depth spinal injury care training to meet clients’ needs.

When rewriting the spinal injury course, the team ensured that it provides each carer with the theory of spinal cord injury, including related conditions and implications, such as the life threatening autonomic dysreflexia, engaging carers to understand the risk to clients and be able to respond in emergency situations. 

Managing director Mitch Miller said: “Clients who live with a spinal injury were telling us of their difficulties during the pandemic, with district nurses unavailable to complete tasks such as Rectal Examination (DRE) and Digital Removal of Faeces (DRF), which is a basic care necessity to those individuals living with a spinal injury. We listened to our clients and acted to enable them to remain at home and prevent hospital admissions during the pandemic.”

ENA now also provides an assessment of competence with a simulation of tasks, utilising its new and improved equipment, such as realistic models for bowel care.

“We can now give carers the confidence to deliver person-centred care in each of our courses,” said Miller.

All of ENA’s courses are tailored to those living in their own homes, enabling them to continue to stay in their home environment with their loved ones, maintaining independence and making their own choices.

Each pathway has been rewritten or created to be easy to follow for learners and embed all learning styles to make each programme enjoyable. All staff that attend refresher training are stretched and challenged in their knowledge of each subject to develop their care practices. 

Miller added: “We have worked hard in changing the mindset of training and created training that learners want to attend and not just a tick box activity. All our trainers enjoy teaching and through the year we have noticed a significant improvement within our care staff engagement in training and the willingness to attend and improve knowledge.”

“We are committed to continuing in our development of new courses and current courses so this is an ongoing process.”

ENA Care Group was recognised for its ‘Training and Development expertise’ at the national Home Care Awards in April.

Tags : ENA Care Grouplive-in caretrainingtraining and development
Sarah Clarke

The author Sarah Clarke