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Cera forms partnership to drive quality improvement

Yvonne-Hignell-Headshot

Tech-enabled home care provider Cera has formed a new partnership with Care Improvement Associates (CIA) in a bid to improve care quality across its growing network of offices.

Care Improvement Associates is a national network of care quality consultants, which includes current CQC inspectors, specialist advisers and former inspectors.

The team has been working with Cera’s head of quality, chief operating officer and board of directors to develop a clear set of outcomes that it hopes will “super-charge” the provider’s journey to ‘Outstanding’.

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Together, the partners have developed and implemented a reviewing an auditing system, which Cera says has delivered continuinty and consisitency across the organisation in relation to care quality and compliance.

As part of the project, Cera will also be one of the first companies to pilot ‘Be Outstanding’ software, which will enable Cera leaders to evidence their outstanding practices in line with CQC’s Key Lines of Enquiries.

Yvonne Hignell (pictured), chief operating officer at Cera, said: “Cera are committed to excellence in care quality, so naturally, we are delighted to be working with CIA. Our shared vision for improving care across the nation has been a key driver for the ease and scale at which we have been able to work together. The team have shown real dedication and set us up for success right from the start and we are excited to see what we can achieve with their support.”

Samuel Barrington, founder and CEO of Care Improvement Associates and co-founder and CEO of Be Outstanding software, said: “We are really excited about this partnership. Cera is an innovative provider who uses the power of technology with a uniquely collaborative approach. They are committed to improving care and this partnership has evidenced this.”

Since the beginning of 2020, Cera has expanded rapidly, with 35 domiciliary care branches now up and running across the country.

The provider has recently completed the acquisition of Mears Group’s domiciliary care arm and Gemcare South West as it seeks to deliver its ambition to create 10,000 jobs.

Tags : Care Improvement AssociatesCeraquality
Sarah Clarke

The author Sarah Clarke

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