Charles Cross joined family-run Anglian Care in 2018, aged 21, and was appointed as chief operating officer.
After having doubled its size, as well as making operations more profitable, Anglian Care is now in the process of opening its second office in Chelmsford and expanding its person-centred tech-enabled care, across Essex.
Over the past year, Charles took the step to digitally transform Anglian Care’s care plans, medication records and financial processes. In March 2020, he implemented e-care plans and e-medication records, which can be accessed through a cloud-based dashboard.
Also in his role, Charles launched the Early Pay initiative, which allows the care team at Anglian Care to access a proportion of their pay as they earn it, in order to help with planned or unplanned expenses.
Anglian Care also joined the Living Wage Foundation and is proud to have become a Living Wage Employer at the start of the pandemic.