The CQC has rated Richmond Village Nantwich DCA, in Cheshire, to be outstanding after an inspection this September.
The service provides personal care for people over the age of 55 who live in their own homes, within the community of Nantwich.
Previously in 2016, Richmond Village Nantwich DCA was rated good overall. At the latest inspection, the service was rated outstanding for responsive and well-led Key Lines of Enquiry (KLOEs). Safe, effective and caring services were all rated good.
Debbie Westhead, deputy chief inspector of adult social care, said: “It was clear to us when we visited this service that the provider has reviewed the care they provided and committed to improving it further for the benefit of the people they support.
”We saw how the management team continually sought people’s views on their care and engaged with technology-based solutions to overcome some health care barriers.”
The CQC found that the service delivered care in line with people’s needs and desires and witnessed staff getting to know the people they care for and tailoring the care and their approach to suit.
Lynne Griffin, village manager at Richmond Nantwich, said: “We’re over the moon to be recognised for the hard work that our domiciliary care team puts in. They go above and beyond for our residents every day, and so this means a lot to us.”