A home care service providing support for adults with complex needs due to an acquired brain injury, spinal cord injury or other disabling conditions has been rated Outstanding by the CQC.
Acute Need CIC, based in St Helens, Merseyside, received top marks for all five categories – caring, safety, effectiveness, responsiveness and well-led – during the inspection in October and November.
Inspectors found that people were supported to live enriched lives and did what they chose. A proactive approach was taken to anticipating and managing risk to people to ensure they remained safe, their report said, and staff encouraged service users to be as independent as possible.
Helena Dennett, CQC Head of Inspection, Adult Social Care North West said: “This is an exceptionally good service. Leadership of the service demonstrated a high level of experience and capability to deliver excellent care; they were extremely knowledgeable and inspired confidence and passion in the staff team.
“Staff had a very positive and pro-active approach around risk allowing people opportunities they may otherwise be denied. This allowed people the chance to live a more fulfilled life and to be free from restriction. For example, staff supported people safely to be involved in completing tasks that could place them at risk of harm such as preparing meals to develop their skills and independence.”
Ms Dennett noted that the way in which assessments were compiled was outstanding in that they were “completely individual” and contained information and guidance specific to each person’s needs and qualities.
“Staff told us the level of detail within assessments was exceptional in comparison to other services they had worked at,” she added.
“This is an exceptionally caring service. People and family members had been given the opportunity to share information about their life history, important relationships, likes, dislikes and preferences. Staff used this information as well as positive interaction, to get to know people and engage them in meaningful conversations.
“Acute Need CIC has been rated as Outstanding in all five areas. They are delivering top class care and I congratulate all involved at the service, a fantastic effort and result. Well done.”