The CQC credits the Worcestershire home care provider's leadership for driving continuous improvement across the service.
Best Practice
Home Instead Greenwich is the only care company to have earned the accreditation and is one of over 300 organisations that have met the standards set by the framework.
The care provider won the award after demonstrating strengths in areas such as a quality, service excellence and sustainable methods of working.
HCI lists some of the creative ways home care providers are supporting their staff and clients through the COVID-19 crisis.
Right at Home’s branch in Farnham was praised for offering an exceptionally personalised service to its clients.
Anne-Marie Healy, product marketer at Birdie, offers her top tips on recruiting care staff swiftly and safely during the pandemic.
In an open letter to operators, Helen Whately recognised their efforts in keeping residents safe and supported during the crisis.
Service users and their relatives told inspectors that staff members “put themselves out” to ensure they receive the care and support they needed.
The care worker is currently isolating with her client to protect her from coronavirus and has been making a special effort to lift her spirits.
Actress Sarah Hadland reprised her role as Stevie from the comedy series, Miranda, when she thanked the care workers.