A home care provider based in Camborne, Cornwall has been rated ‘Outstanding’ by the CQC following an inspection in March.
Inspectors rated Trelawney Care ‘Outstanding’ for being caring and well-led and ‘Good’ for being safe, effective and responsive to people’s needs.
The service was rated ‘Good’ overall during its previous inspection in September 2016.
Inspectors reported that the management team recognised the importance of staff having time to build relationships with people to gain respect and confidence.
When this resulted in visits taking longer than planned, arrangements were put in place to ensure other visits were not impacted on.
The report went on to say that the service was sensitive to people’s needs at all times.
An external professional told inspectors: “A patient wanted to speak to me away from the home. The manager offered us the opportunity to speak confidentially at their office premises. This allowed myself and the patient to have some confidential time together to talk through some of the patients worries and issues.”
Deborah Ivanova, deputy chief inspector for Adult Social Care, said: “It is always wonderful to see how a service supports people to live their lives to the fullest and in line with their backgrounds or lifestyle choices.
“The culture of the service was one of kindness, friendship and compassion, and this was demonstrated in all that the staff did and their interactions with everyone. I would like to congratulate the service on attaining an overall rating of Outstanding.”