Council report highlights recruitment and retention challenges


A council report has highlighted the national recruitment and retention issues for authorities providing care for people living at home.

The report by Torfaen County Borough Council in Wales said seven home care employees had resigned and a further three had retired in the area in the last year, according to the South Wales Argus.

The report said: “Demand is outstripping supply, there is a waiting list for care of approximately 200 hours week-on-week.”

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Issues with recruitment and retention were highlighted by the council’s overview and scrutiny committee.

Cllr Rose Seabourne suggested exit interviews should be carried out to assess the reasons for the resignations.

Representing the regional partnership team, Mark Saunders, said recruitment and retention for home care staff was a national problem.

He added: “We have done a lot of work to try and understand what are the barriers for people trying to enter the sector and so what are the reasons why people are leaving. Many are near retirement which is a concern. We have a bulge of younger people, but they don’t tend to stay.

“Of the 825 of the providers we surveyed, every one of them reported difficulty in recruiting and retaining staff. The reasons for that are the lack of status and that lack of status is despite the need for them to become registered and therefore a much more professional workforce, the rates of pay and the cost of driving between calls.”

Tags : Recruitmentretention
Lee Peart

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