COVID-19 pandemic fueled huge digital acceleration in home care, report finds


A new report by home care tech provider Unique IQ has revealed that the use of digital task management amongst its client base skyrocketed by 285% at the start of the pandemic.

Transform: A decade of digital transformation in home care’ examines the company’s software user data from 2016 to 2021, to reveal how digital technology was leveraged by providers to tackle the challenges they have faced.

With a customer base that largely consists of home care agencies primarily working within elderly care, the report explores more than 40 million anonymised records, including numbers of clients, carers and visits, average visit durations and usage of medications, tasks and digital forms.

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David Lynes, CEO & Founder of Unique IQ said: “During the coronavirus pandemic we saw the biggest acceleration in digital transformation that we’ve seen throughout the last decade.

“Our data shows that the use of digital tasks amongst our customer base skyrocketed at the start of the first lockdown. Between Q1 and Q2 2020, the number of tasks being processed by our systems jumped by an astounding 285%.

“What we saw care providers doing was using tasks to support infection control and promote safety for both clients and carers – by creating mandatory reminders for hand washing, symptom checking and sanitisation. In this way, carers were prompted to follow new health and safety protocols in a rapidly evolving set of circumstances, while businesses had evidence that safety guidance was being adhered to.”

Following the initial state of emergency of the first lockdown, the data also showed a big uptake in the use of digital forms between Q2 and Q3 2020, as providers started to digitise things like risk assessment forms, care plans and induction documents.

As well as the rapid acceleration of digital adoption during the pandemic, the data showed that home care providers are attending 110% more visits than they were in 2016, and they are diversifying their service offering, leading to a change in visit pattern durations, including more longer visits with live-in care on the increase.

But Unique IQ has also witnessed an unequal pace of growth, with care recipient numbers increasing by 26%, while the number of carers only increasing by 20%.

Tags : digitalreportUnique IQ
Sarah Clarke

The author Sarah Clarke