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CQC rates Lincolnshire domiciliary care agency ‘outstanding’

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A domiciliary care agency in Lincolnshire has been rated as ‘outstanding’ following an inspection by the Care Quality Commission (CQC).

CQC inspected Community Support Services, based in Mablethorpe, in February 2019 and found that residents benefitted from safe, effective, caring, responsive and well-led care.

Rob Assall-Marsden, CQC head of inspection for adult social care in the central region, said: “Our inspection team was very impressed by the level of care and support offered by Community Support Services. We found people received person-centred care from staff who were exceptionally caring and compassionate.”

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The report goes on to describe how people were at the heart of the care given and individual preferences were always considered.

Inspectors were pleased with how staff worked with people to promote inclusion with community groups.

People’s choices and wishes were recognised and people were actively encouraged to share their views and give feedback regarding their support.

Assall-Marsden added: “The service had been developed and designed in line with the principles and values of ‘Registering the Right Support’ and other best practice guidance which reflect the need for people with learning disabilities and autism to live meaningful lives that include control, choice and independence. People using the service receive planned and co-ordinated support that was appropriate and inclusive.”

Tags : CQC
Alex Douglas

The author Alex Douglas

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