Sector leaders have praised care managers for their work in protecting both their staff and service users during the COVID-19 pandemic.
The CQC’s latest State of Care report said managers had introduced a “range of measures” to ensure people’s safety, despite increased pressures.
During a press briefing last week, Ian Trenholm (pictured), chief executive of the (CQC), said: “The social care workforce turns over every two and a half years, which means that a care manager is spending an awful lot of time on recruitment and not enough time worrying about care. It’s a real tribute to those managers to be able to achieve what they have, particularly in recent times.”
In its review of the sector, the CQC said it found examples of frequent communication from leaders and managers, information and training for staff to ensure they could keep others and themselves safe, changes to the physical layout of health and social care settings, infection prevention and control protocols, and mental health and wellbeing support.
The CQC’s comments came after Colin Angel, policy director at United Kingdom Homecare Association (UKHCA), paid tribute to service managers during the recent Care Virtual Summit.
“The pressure on managers and supervisors of services has been at least as high as on our frontline workforce, probably for different reasons, but I think we need to recognise just how burned out some people can be after months of decision making,” he said.
“They are having to look after themselves and look after their frontline team and I just want to say thank you for everybody that has managed to play a part in doing that. If I could do a clap for carers that is certainly what I’d clapping for.”