A home care provider in Cumbria has achieved the highest CQC rating possible in its first-ever inspection.
Westmorland Homecare in Kendal was deemed ‘Outstanding’ in all five categories (safe, effective, caring, responsive and well-led) during the inspection in November.
Chief executive Dr Joshua Macaulay said: “We are absolutely delighted with the report. This is a fantastic accolade to the dedication and caring nature of our wonderful staff.
“Our homecare assistants and office team go the extra mile every day and all recognition and praise needs to go to them.”
The CQC report stated that service users and their relatives were “extremely positive” about the “caring nature” of staff and the “responsiveness and reliability” of the service.
“Everyone we spoke to, without exception, told us how the service excelled in delivering a service that met their needs,” the report added.
Inspectors also noted that people were supported to continue to live independently within the community and through “positive risk taking” so that people could live fulfilling lives whilst still remaining safe.
The service had set up a contract with an independent physiotherapist to help people maintain and regain skills to ensure they remained safe in their own homes.
Reliability had been another key factor in people rating this service so highly, according to the report.
The service had an “unbroken track record” of no missed visits and guaranteed that no one would receive a visit from a care worker they had not met before, inspectors said.