A domiciliary care provider based in Shropshire is celebrating after being awarded an ‘Outstanding’ rating for the second consecutive time following a CQC inspection.
The Home Instead Senior Care branch, which serves people living in Telford, Bridgnorth, Market Drayton and Newport, retained the top rating for being caring and well-led, with staff members described as delivering high quality, person-centred care.
The service was established in 2010 by Jenny and Jason Warren, who had a desire to make a difference to people in a positive way.
During the latest inspection, inspectors interviewed staff, clients and client families and the resulting report states that people were “truly at the heart of everything the service did”.
Jenny and Jason Warren said, “We are so proud of our incredible team for working so hard each day for our clients in the local community. We knew they were outstanding even before our first inspection in 2017 but to have this confirmed and now reconfirmed by the industry’s governing body is just fantastic.
“We love caring for others and we know that with the right support, people can live in their own home, safe and well. The past 10 years have been amazing, and we are looking forward to the next 10 years, meeting more wonderful clients, developing more amazing caregivers, and really changing the face of ageing.”
Inspectors also documented that staff “went over and above their job roles which demonstrated their kindness and consideration for the people they supported”.
The level of care provided, and the “highly motivated staff” are praised throughout the report. One client said, “Caregivers are kind, considerate and respectful; everything you could wish for. The team is golden”.
Many examples of compassion, kindness, dignity and respect are shared in the report. In one instance, a client was having difficulty communicating after a stroke. Staff spent time looking at ways to reduce periods of distress and anxiety and this had resulted in a improvement in the client’s speech and they were soon able to communicate their needs to their caregivers.
Staff morale was reported as ‘exceptionally good’ with one caregiver saying, “I love my job and my clients. I am supported in my job from management to office staff to my fellow caregivers.”