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Double ‘Outstanding’ provider’s perfect score marks first for Kent

No Place Like Home

An independent home care provider based in Kent has set and industry record by gaining the highest possible rating from the Care Quality Commission.

No Place Like Home was rated ‘Outstanding’ in all five categories – safe, effective, caring, responsive and well-led – during the inspection in February.

With this achievement, the provider has become the only Kent-based home care service specialising in elderly and dementia care to receive the 5/5 standards rating, according to CQC data.

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It has also become one of just eight home care providers in England, which cater only for the elderly and people with dementia, to receive the top rating.

No Place Like Home was set up in June 2013 by Alison Carter in response to her family’s challenge of caring for her father, who had dementia.

The aim of the service, which operates in Canterbury and Swale, is to help people make the most of later life by providing companionship, developing confidence and tailoring the services to people’s needs.

Commenting on the ‘Outstanding’ rating, Carter told Home Care Insight: “It is so rewarding knowing that we are making such a difference to the families we support – I’d love to change the whole world but I’m satisfied that we are dramatically improving the lives of those we visit. Our exceptional Personal Assistant team fully deserve CQC’s top score for delivering on our vision of a later life lived to its full potential.”

This is the second ‘Outstanding’ rating for No Place Like Home since the introduction of CQC’s Ofsted-style approach to inspection and regulation in 2015.

During its previous inspection in May 2016, it was rated Outstanding in three out of five areas.

In the latest CQC report, inspectors said the service “continued to be exceptionally effective, responsive and well-led” and that staff had worked continuously to further develop these areas and the areas of safe and caring.

“As a result, it provided an exceptionally outstanding service for the benefit of people and their family members,” the report said.

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Sarah Clarke

The author Sarah Clarke

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