Double Outstanding supported living service achieves perfect score

Consensus Community Support

Consensus Community Support, a provider of care and accommodation for people with learning disabilities, autism and complex needs, has gained the highest possible rating from the Care Quality Commission for its supported living service in Kettering.

The regulator rated the service as ‘Outstanding’ in all five areas of inspection, an accolade achieved by less than 0.2% of England’s adult home care providers.

The news marks the second ‘Outstanding’ rating for the branch. In 2017, the service achieved the accolade for four out of five inspection areas.

Inspectors said in their report that service users continued to benefit from an “excellent, well-led service” providing “outstanding care” that is “extremely responsive” to meeting their individual needs.

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They noted that staff were “highly motivated” to support people to achieve their goals and aspirations, and were “highly trained” and “very well supported” to develop their skills and knowledge.

Michelle Christie, registered manager of Consensus Community Support said: “We are absolutely thrilled to have received an ‘Outstanding’ rating from the CQC for the second consecutive time. Since our last Outstanding, we have worked incredibly hard as a team to support opportunity, choice and success for all the individuals living in our service, so we are delighted that this has been recognised by our individual ratings of outstanding in each of the five key areas.

“It’s all down to the hard work, passion and commitment of the entire team, the people we support and the support of our wider operational and management team across Consensus. Our values are quite definitely what drive us and inspire the way we work and inspire success.”

Inspectors also noted that feedback from families was “overwhelmingly positive”, with a consistent theme that people felt cared for and empowered to do what they wished.

Consensus Community Support operates two other supported living services in Wellingborough and Corby.

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Sarah Clarke

The author Sarah Clarke

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