A supported living service in Dudley has been rated ‘Inadequate’ after it was deemed unsafe by the Care Quality Commission.
At the time of inspection in January, Grazebrook Homecare was providing personal care to seven people with learning disabilities, physical disabilities and adults aged 65 years and older.
But the provider has now been placed into special measures and will be kept under review.
The service was rated ‘Inadequate’ for being safe and well-led and ‘Requires Improvement’ for being effective, caring and responsive. It was rated ‘Good’ overall during its last inspection in March 2016.
Inspectors said in its report that the provider had failed to update care plans and risk assessments for people’s changing needs.
Risk to service users was also not identified and therefore no plans were put in place, exposing people to harm, the report said, adding that no action was taken to reduce reoccurring risks.
Systems and processes were not effective in assessing, monitoring and mitigating the risks relating to environmental health, safety and welfare of people, inspectors found, and audits did not take place on a regular basis.
The provider had not undertaken capacity assessments and it was unclear whether people had agreed or consented to care and treatment or had contributed to the development of their care plans.
However, people and their relatives told inspectors that staff were good at monitoring their needs and that they treated people with kindness and respect.
Ikram Ulhaq, care manager at Grazebrook Homecare, told Dudley News: “We are a small local care company looking after vulnerable adults in the community for almost 23 years.
“We have a good reputation with authorities and relatives which we have never taken for granted. Our aim is to deliver the best possible care to our clients. We are working hard to address the issues highlighted in the recent CQC report and aim to get back to our best once again.”