Staff and service users of SENAD Community Derby are celebrating after receiving a four-star ‘Outstanding’ rating from the Care Quality Commission.
The service supports people across the East Midlands with a range of support needs, including learning disabilities, autism, brain injuries and mental health needs, to live in the community as independently as possible.
The CQC rated the service ‘Outstanding’ for being effective, caring, responsive and well-led, and ‘Good’ for being safe.
Inspectors said the provider was “exceptional” in placing people at the heart of the service and praised its “strong ethos” of providing “high-quality and outstanding person-centred care”.
The CQC noted in its report that people and their relatives were encouraged to take part in the recruitment process in order to meet individual needs.
“This process was robust and ensured individual requirements were met,” the report said.
“People were supported by an exceptionally dedicated staff team who understood their needs, had similar interests and upheld the provider’s values.”
A relative interviewed by the inspector commented: “We had a sense of relief knowing that SENAD was the right agency. They treated him as a person, valued and respected. These values resonate in both the registered manager and staff.”
Commenting on the ‘Outstanding’ rating, registered manager Anna Goscombe said: “This is a truly exceptional result for an outstanding team. I am so proud of the feedback we have received and of our fabulous team who work incredibly hard to deliver amazing care to the people we support.”