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Elderly Barnet home care patient claims council sent “threatening letters”

Barnet Council

An elderly Barnet woman has been overcharged for home care by her local council, and claims it sent her “threatening letters” over the issue.

Indu Khambhaita of New Barnet is visited by Barnet Council care workers for 45 minutes every morning.

The Barnet & Potters Bar Times reported that Mrs Khambhaita’s bills nearly doubled in April of this year when the council mistakenly charged her for two visits per day.

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According to a Mr Hattrell, a relative, he sent the council four letters explaining the situation, but the lady continued to receive demands for payment.

Commenting to the Barnet & Potters Bar Times, Hattrell explained why the letters can be so intimidating: “It is the way they write them. They are dealing with elderly people. I’m horrified to think of the many elderly residents in the borough who have no one to turn to and are in a similar situation.”

He even claimed that Mrs Khambhaita was charged for days that carers did not turn up, or when she was away.

A Barnet Council spokesperson told the Barnet & Potters Bar Times: “We have resolved the outstanding issues and have contacted Mr Hattrell to apologise for the issues and delay in response.

“We continually review all charges to residents to ensure they are accurate and up-to-date. On occasions, such as this, where mistakes are made, we endeavour to resolve the, as quickly as possible.

“We will review our communication to ensure it is fair and appropriate moving forward.”

Tags : Barnet CouncilchargesNew BarnetoverchargedPayments
Sam Lewis

The author Sam Lewis

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