A domiciliary care provider in Camden, North London, which was hailed a pioneer in the ethical provision of home care by the Living Wage Foundation, has been rated ‘Outstanding’ by the CQC.
Penrose Care is known for its innovations in ethical labour practices in social care, which include paying the London Living Wage, paying at least the minimum wage for sleep-in shifts and offering guaranteed minimum working hours – no zero-hour contracts.
The provider also pays travel time between clients, has an occupational sick pay scheme, private medical insurance with Vitality Health, as well as free taxi rides home for staff members working past 9pm.
During its inspection in February, the service was rated ‘Outstanding’ for being effective and caring, and ‘Good’ for being safe, well-led and responsive.
Clients include those with physical disabilities, learning disabilities, acquired brain injuries and health issues relating to the progression of age.
The CQC praised staff for being kind, patient and professional, and for supporting people in enhancing their lives so they felt valued, empowered and fully included in their care.
Debbie Ivanova, Deputy chief inspector of Adult Social Care, said: “Staff and management at Penrose Care work hard to ensure that people they care for are encouraged to live as independently as they possibly can. Evidence gathered from people using the service, their relatives and other health professionals shows they were impressed with the care and would not hesitate to recommend it to others.”
Penrose Care managing director Robert Stephenson-Padron said: “The health and social care regulator granting its highest inspection rating to Penrose Care is a testament to our pioneering work of ethical social care. Penrose Care shall however remain humble, hard working and continue to put the dignity of the human person at the forefront of what we do as this drives continuous improvement. To my colleagues: well done. To all our friends: thank you.”
In 2012, Penrose Care became one of the first four providers in the country to become an Accredited Living Wage Employer and in 2013 the first independent sector provider to be compliant with Citizens UK’s landmark Social Care Charter.
The provider was named the Living Wage Champion for the London region in 2016 by the Living Wage Foundation and in 2018 received a national Living Wage Champion Award for Industry Leadership.
Caption: Deputy manager Olga Garcia, managing director
Robert Stephenson-Padron and deputy manager Nikoletta Makouli.