‘Exceptionally responsive’ home care provider rated Outstanding by CQC

Skills Support Limited

A Doncaster care provider that offers support and personal care to people with a learning disability, autism and mental health conditions in their own homes has been rated ‘Outstanding’ by the CQC.

Skills Support Limited secured the top rating for two key lines of enquiry – caring and responsive – and was rated ‘Good’ for being safe, effective and well-led.

At its last inspection in May 2017, it was rated ‘Good’ for all areas of inspection.

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The CQC said it its report that the services was “exceptionally flexible and responsive” to people’s changing needs and that staff were committed to providing “outstanding person-centred care” that enabled people to live a “full, active and meaningful life”.

Clients were also supported to have maximum choice and control of their lives, inspectors said, adding that staff supported them in the “least restrictive way possible” and in their best interested.

The CQC also praised the service for going “over and above” to support people flexibly to meet their needs, and for being “passionate” about empowering people.

Sheila Grant, head of Adult Social Care Inspection, said: “When we visited this service, we found passionate staff who were committed to ensuring people had a good experience of care, supported by a management team that were dedicated to improving the service to benefit the people using it.

“Staff developed trusting relationships with the people they supported and focused on providing choice and empowered people to be independent and take control of their lives. We also found that staff acted selflessly when supporting people in emergency situations, they were flexible in their approach to care, sometimes supporting people and their relatives outside of planned hours.

“The efforts the staff and provider have gone to should be recognised and celebrated. Well done to everyone involved.”

Tags : Best practiceCQCoutstanding
Sarah Clarke

The author Sarah Clarke

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