A Lincolnshire home care provider which supports people with learning disabilities has been rated ‘Outstanding’ by the Care Quality Commission.
Mencap’s domiciliary care service in Gainsborough was given the top rating for being caring and well-led, an improvement on its inspection two years ago when it was rated ‘Good’ for all areas of inspection.
Inspectors said the service was “exceptional” in placing people at the heart of the services and its values.
They explained that the provider had a strong person-centred and local community-based ethos and that people’s needs and wishes were met by staff who knew them well.
“We saw and were told of many examples of staff going ‘above and beyond’ to help and support people they cared for,” the report states.
Commenting on the accreditation, Rob Michelson, Area Operations Manager at Mencap, said: “We are ecstatic. Our team works so hard to provide the highest possible standard of care for everyone we support and we are so delighted to be recognised for our work by the CQC.”
Inspectors said they saw evidence of caring relationships during the inspection, and a “clear commitment” to support people at difficult times with compassion, respect and affection.
Staff were also praised for supporting people to have maximum choice and control of their lives.