A new home care provider based in Harrogate is striving to create a supportive workplace culture in recognition of the growing pressures on social care professionals.
West Park Care, which registered with the CQC in November 2018, endeavours to look after the wellbeing of its staff by paying a competitive wage and offering full-time hours.
It pays its staff a minimum of £10.20 per hour – £1.20 above the real Living Wage – and guarantees staff 37.5 hours per week.
The provider also pays travel time and mileage at 45p per mile.
Owner and director Tom Page told Home Care Insight: “We started the business last year with a strong emphasis on looking after staff and offering our clients consistency of service.
“The reason for us doing this was that I feel very strongly that the key element of the entire business is the staff who deliver the care to our clients. It is imperative that the staff are happy and motivated to deliver great care to our clients and happy staff results in happy clients.”
Page argues that the zero-hour care model is flawed and doesn’t work well for people working in or receiving care.
He explained; “As we have all of our staff on full-time hours, we do our rota one month in advance. This is a big advantage to staff as they know where they are and what shifts they are doing so can plan their own social calendar.
“This also works well for the clients as they know who is coming well in advance and offers consistency of service. We also make sure all staff have alternate weekends off and on weeks when they are working a weekend they have two days off in the week to ensure adequate breaks.”
West Park Care was born following a difficult experience organising care at home for a loved one in the Harrogate area.
The company strives for excellence in care, providing a bespoke service, centred on the client.
Caption: West Park Care’s care manager Kirsty Field.