A London domiciliary care agency that provides personal care to adults and children with learning disabilities and autism has been rated ‘Outstanding’ by the Care Quality Commission.
Access All Care and Training Solutions, based in Redbridge, East London, was given the top rating for three out of five inspection areas – caring, responsive and well-led – and ‘Good’ for being safe and effective, following an inspection in February.
It was rated Good overall in its previous inspection three years ago.
Access All Care director Amy Jenkins told Home Care Insight: “Everyone at Access All Care and Training Solutions are delighted to receive ‘Outstanding’ from our recent CQC inspection.
“We feel this result reflects the hard work, dedication and commitment demonstrated by our staff team and the enthusiasm shown from the clients and families – without them we would not be where we are today. We are very proud of this achievement and are looking forward to a bright and exciting future for all involved with Access All.”
Relatives told inspectors they thought the service was “excellent” and the care “exemplary”.
One relative said: “I am so full of enthusiasm for [the staff]. I’ve experienced poor care before and these guys do genuinely care, these guys care about people. To me I think if they weren’t in my life I just wouldn’t know what to do.”
The CQC report said the service went to “great lengths” to promote person-centred values. In one example, staff supported a person to employ their own team of personal assistants and assisted in their supervision.
The service also employed an activities coordinator with specific remit to include and support people, their families and carers with personalised activities promoting their inclusion in the wider community.
Inspectors praised Access for supporting families “compassionately” in their times of need, providing a safety net to relatives when needed and supporting them to navigate health, social and educational institutions.
Care plans were holistic and all-encompassing, the report added. They not only recorded people’s needs and preferences, but they also included details on how to care for a child’s siblings so that families could be given respite.
Inspectors also noted that staff were “extremely motivated” and felt passionate about the service.
Debbie Ivanova, CQC’s deputy chief inspector of Adult Social Care, said: “I am delighted that Access All Care And Training Solutions has improved from Good to Outstanding overall. The specialist domiciliary care agency is doing an admirable job and its staff and leadership teams deserve fulsome praise for the work that they do.
“It was good to see two members of the management team as ‘I care’ ambassadors for Skills for Care, which works to improve the adult social care workforce.”