Not for profit care provider ExtraCare Charitable Trust is celebrating after two of its retirement villages were rated ‘Outstanding’ by the CQC.
Reeve Court Village, in St Helens, Merseyside and Brunswick Gardens Village in Sheffield both received the accreditation during recent inspections.
The services provide personal care as part of an Extra Care Housing scheme for people living in their own homes.
The ratings follow ExtraCare’s recent research with Aston and Lancaster Universities that found that residents living in its retirement communities are less anxious, more active and less likely to fall.
The study also revealed a 14.8% reductions in depressive symptoms among residents after three years, and annual NHS savings of 38% per person.
Inspectors said people living at Reeve Court were being supported to be “as independent as possible” and encouraged to be socially active to avoid isolation. This resulted in positive care outcomes.
Managers of the service were also praised for their “shared vision of quality and empowerment of staff” to deliver high quality care.
Inspectors noted that family members were recognised as needing support, and help was provided to maintain relationships.
Steve Warburton, Village Manager at Reeve Court said: “We’re absolutely delighted to receive an outstanding rating from the Care Quality Commission. As a charity, we exist to create better lives for older people and are committed to raising the standards of care for our residents who need it. The result is a testament to our dedicated staff team who work tirelessly, they should be very proud.”
Both services had a staff member employed as a ‘Locksmith’ who specifically supported people who had mental health concerns.
At Brunswick Gardens Village, the Locksmith helped to integrate new residents and provided weekly activity and social groups to enhance people’s care, alongside supporting people to access activities in the community.
They also provided training to volunteers and raised awareness of dementia.
Inspectors reported on the “strong community ethos” within both services. They said staff were committed to continued and developing partnerships with community groups and healthcare professionals to “enrich people’s lives” and involve the local community with the service.