The Good Care Group has received the highest possible rating from the CQC.
The service, based in South London, was rated ‘Outstanding’ for all five areas of inspection – safe, effective, caring, responsive and well-led.
This is the second ‘Outstanding’ rating for The Good Care Group and an improvement on the 2016 inspection, when the provider was given top marks for two out of five areas – responsive and well-led.
Dominique Kent, managing director of The Good Care Group, said: “The result reflects the efforts of each and every member of The Good Care Group team. We work tirelessly and pursue a fearless dedication to placing our clients and professional carers at the very heart of what we do. We are immensely proud of the service we deliver, and our team truly deserve this rating.”
During the latest inspection in February, there were 250 people using the service, the majority of whom were older people living with dementia.
People using the service told inspectors they thought it was unique in its delivery of care. Typical comments included: “Wonderful service. I do not feel I could survive without them” and “Excellent services that has truly given me a life line.”
Inspectors said in their report that there were “champions” within the service, such as specialist dementia nurses, occupational therapists and an independent advisory board, which provided “first rate clinical leadership”.
The report went on to say that there was an open culture at The Good Care Group in which all safety concerns raised were used as a source of learning and improvement.
Inspectors also noted that the service is involved in numerous community initiatives, in partnership with other health and social care organisations, including the award-winning Sevenoaks Area Dementia Friendly Community Forum.
Debbie Ivanova, CQC’s deputy chief inspector of Adult Social Care, said: “I am delighted to be able to congratulate everybody linked to The Good Care Group, in achieving five Outstanding ratings across the board.
“Management and staff have achieved excellent levels of care and we heard nothing but good things from people who use the service and their relatives. The Good Care Group has reached standards that are a beacon that other adult social care services should aspire to.”
Caption: Elaine Murray, area manager of The Good Care Group (Kent & Sussex), picked up the Dementia Friendly Initiative of the Year award at the Sevenoaks Making it Happen Community & Voluntary Awards in February.