Good Care News: Care worker saves client from Storm Dennis flooding

RaH Reading and Wokingham District cropped

A caregiver from Right at Home’s Reading and Wokingham branch has rescued her client from a flood caused by Storm Dennis.

The carer, who wishes to remain anonymous, waded through water to get to the client, who became trapped in her riverside home following Monday night’s flooding.

Right at Home shared the story as part of HCI’s Good Care News series, which aims to highlight the important contribution that care workers make to society.

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The client’s family had installed equipment to monitor water levels and are always alerted to possible flooding, but on this occasion, water levels rose quicker than anticipated overnight.

“The family anticipated that the riverbank would break, but that Right at Home would still have time to arrive for their mum’s morning call before transporting her to her daughter’s house, where she was planning to stay until the water levels subsided. But this wasn’t the case,” a Right at Home spokesperson said.

Fortunately, Kevin Lancaster, owner of Right at Home Reading and Wokingham District, owns a 4×4 car, so when the caregiver made her way to the office, Kevin drove them to the client’s house.

The pair then donned their wellies and made their way to the house, wading through the water.

Once a bag was packed with essential items such as medication, Kevin and the caregiver supported the client to get safely out of the house and into Kevin’s car. The MD then drove the client out of the flooded area to her daughter’s car.

Kevin praised his caregiver’s “thoughtful actions” when they couldn’t find the client’s wellies.

He said: “Once we managed to get to the client’s house, we couldn’t find any wellies, but our wonderful, quick-thinking caregiver didn’t hesitate to lend hers to the client whilst she made herself some makeshift waders with heavy-duty bin bags. She truly lives our motto of ‘making a difference every day.’”

If you are a home care provider and want to share a Good Care News story about one of your team members with HCI, please contact Sarah Clarke at

Please include an example of how your staff member has improved the lives of a client(s) by going the extra mile.

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Sarah Clarke

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