A new guide that unlocks the common trends that lead to an ‘Outstanding’ rating from the Care Quality Commission has been made available to home care providers.
‘Be Outstanding: The Essential Home Care Quality Guide’ outlines areas most frequently identified by the CQC in each of the five key lines of enquiry and highlights steps that can be taken to apply these in practice.
The guide was developed by Care Improvement Associates, a national network of over 40 care quality consultants, including current and former CQC inspectors, in association with Care Research.
It was compiled by collating all 101 ‘Outstanding’ home care reports from 1 April 2018 to 31 March 2019. Individual feedback for the Key Lines of Enquiry were isolated and analysed, uncovering 119 common practices that these ‘Outstanding’ providers used.
Samuel Barrington, director of Care Improvement Associates said: “Improving the quality of care services and care providers is our central and driving focus at Care Improvement Associates. It is for this reason that we are very proud to be presenting this research.
“The results have confirmed many of our thoughts on what ‘Outstanding’ homecare consists of as well as raising some areas that were less expected. Our hope is that this guide will empower homecare providers and those who work for them to make choices and take actions that have a real, tangible and lasting impact upon those they provide care for.”
The guide is available on the Care Improvement Associates website.
Caption: Home Instead Exeter and East Devon was rated Outstanding in all five areas of inspection last year.