Hertfordshire-based home care agency awarded second successive CQC Outstanding rating

Care By Us

A home care agency in Hertfordshire has been given a second successive Oustanding rating by the Care Quality Comisssion (CQC).

Care By Us Limited was inspected between April and July this year and was judged to be Outstanding in all five areas assessed – safe, effective, caring, responsive and well-led.

The service, based in Bishops Stortford, provides personal care to around 800 people – including older people and people living with disabilities – in Hertfordshire, Essex and North London. 

It provides domiciliary care, 24-hour live-in care, enablement services, prevention of hospital admission, ‘Front of House’ service that turns around people at A&E to get them home and prevent hospital admission, delirium recovery pathway, early stroke discharge service, extra care schemes and supported living for young adults with learning disabilities.

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According to the CQC report, the diverse services meant that a large number of people were supported with the regulated activity of personal care.

The report said: “People were extremely positive about the service they received. Every person and relative we spoke with from the different services told us they received care which was safe and enabling.

“People told us they were not just enabled to live in their own homes which was their main goal, but felt in charge of their care, had become more independent and their health was promoted and did not require hospital admissions.”

The service was lat inspected in 2017, when it was also given an Outstanding rating.

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Patrick Cremona

The author Patrick Cremona

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