Hertfordshire home care service rated Outstanding in first inspection


A Hertfordshire home care service is celebrating after being rated ‘Outstanding’ by the CQC in its first inspection.

Caremark East Hertfordshire and Broxbourne, which opened for business in May 2018, was rated ‘Outstanding’ in three out of five inspection areas – caring, responsive, and well-led.

This achievement is a rare occurrence for home care providers in England, with less than 0.5% of agencies receiving an ‘Outstanding’ rating on their first inspection.

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“Our entire team work incredibly hard to ensure our vision of exceptional care is at the forefront of every thought and action,” a spokesperson for the company said.

“We could not have achieved any of this without the hard work and dedication of the whole team, but in particular our superstar carers; who are our communities’ true unsung heroes.”

CQC inspectors praised staff for being creative in helping people to express their views, adding that service users were consulted about all aspects of their care.

“Staff were caring, compassionate and thoughtful, which reflected the provider’s values of person-centred care,” the report said.

“Staff treated people with the utmost respect and had embedded privacy and dignity into their working practice. There was a strong recognition that people were individuals.”

The CQC also praised the registered manager, Kelly Parrott, for looking for ways to continuously improve and develop the service and developing strong links with the community.

Earlier this year, Caremark East Hertfordshire and Broxbourne launched a free, weekly telephone befriending service that matches support workers with clients.

The Time to Talk service aims to promote social inclusion and tackle loneliness.

Tags : Best practiceCaremarkcomplicaneCQCHertfordshireoutstandingTime to Talk
Sarah Clarke

The author Sarah Clarke

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