High praise for Lifeways in 2020 client satisfaction survey

Justin Tydeman – Lifeways CEO

Lifeways, a major provider of supported living services, has been highly commended by clients and their loved ones in its latest satisfaction survey.

The annual survey received close to 1,700 responses – over a third of the people supported by Lifeways – between August and October 2020.

It found that 95% of clients felt involved with planning their support, listened to, supported to stay healthy and well and that the support received met their needs.

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This is up from 80% in the survey for 2018-2019.

When asked about the best aspect of the support Lifeways provides, a large proportion of respondents referred to their support team, describing them as kind, caring and responsive.

One respondent said: “[The support team] have helped me achieve things I thought I would never do again – [like] riding a bike again”.

Commenting on the survey’s findings, Justin Tydeman (pictured), chief executive officer of Lifeways, said: “The results are a testament to the extraordinary commitment of our colleagues to the people they support.

“It is particularly encouraging to see that feedback has improved across all aspects of our work since we conducted our last survey. 

“This latest feedback will be invaluable in helping us all to make even more improvements in the coming months for everyone who depends on Lifeways.”

Lifeways supports adults who live with diverse and complex needs, including learning disabilities, autism, physical disabilities, acquired brain injuries, and mental health conditions. 

A separate survey of families and guardians found that more than four out of five felt involved in planning the support of their relative or friend; that support meets the identified needs of their loved one; that the support team is kind, caring and listens to and treats the person they support with dignity and respect; and that their relative or friend is supported to stay healthy and well.

Sarah Clarke

The author Sarah Clarke

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