London home care provider attracts global attention from best practice research teams


Penrose Care, a home care provider based in Camden, North London, is attracting the attention of government bodies from across the globe seeking expertise in social care.

The company, which is known for its innovations in ethical labour practices, hosted its seventh international research delegation earlier this month.

The delegation, from the Ministry of Social Care Development and Human Security in Thailand, learned about the provider’s standards for quality care.

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The visit came just weeks after Penrose Care hosted a research delegation from South Korea.

Penrose Care was rated ‘Outstanding’ by the CQC in April after being hailed a pioneer in the ethical provision of home care by the Living Wage Foundation.

The provider pays the London Living Wage, offers guaranteed minimum working hours, has an occupational sick pay scheme and private medical insurance with Vitality Health, and offers free taxi rides home for staff members working past 9pm.

Penrose Care also continues to crusade for care and support workers to be paid at least the minimum wage for sleep-ins as it waits for clarification from the Supreme Court.

Penrose Care managing director Robert Stephenson-Padron said: “Penrose Care’s international recognition is a testament to our belief that the regard for the dignity of the human person and outstanding social care underpinned by ethical labour standards are universal aspirations.

“I was particularly impressed that personal assistants in Thailand have government mandated training, one month of job shadowing and a compulsory professional register. These are advances over and above what the UK has achieved. We look forward to working with the government of Thailand in the future, should they require our assistance.”

The head of the Thai delegation, Nata-orn Indeesri, director of Division of Strategies and Plans, Department of Empowerment of Persons with Disabilities, said: “I would like to say that we are honoured to be invited here at Penrose Care. There [is] a lot of valuable knowledge to be gained here and we plan to utilise it in the best way that we can.

“We all here agree and totally support on what you are trying to achieve. We hope that you will continue to provide and set standard[s] for best-quality care for both the elderly with or without disabilities.”

Tags : Best practiceexpertisePenrose Careresearch delegation
Sarah Clarke

The author Sarah Clarke

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