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Home care provider blames ‘technical glitch’ on late payments

1st call homecare

The boss of a Plymouth home care provider has said a technical glitch was responsible for failing to pay its workers on time for the third time in two years.

Up to 100 carers at 1st Call Homecare had to wait up to two days for their monthly pay cheque last week.

1st Call, based in St Judes, employs about 120 care workers and staff members have had late payments on at least two former occasions.

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The service was rated ‘Requires Improvement’ by the CQC at its last inspection in May 2018.

“They kept saying it would be in some time on Thursday and some of us still hadn’t had it on Friday morning,” a care worker told the Plymouth Herald.

“It’s obviously not good when you’re on minimum wage anyway.”

The managing director of the company, Leanne Shore, has confirmed that all staff have now been paid.

“Essentially everything has been addressed. Staff are now happy and the situation has been resolved,” she said.

“It was just a technical glitch. I have spoken to everybody I needed to speak to and they have all been reassured.

“If there was anybody with any financial hardship problem we gave them extra money in advance.”

In January last year staff found a week was missing from their wages and in May 2018 some staff went on strike after not being paid on time.

About 17 workers at two supported living centres run by 1st Call Homecare walked out after their wages did not appear in the bank accounts on May 11, 2018.

Tags : 1st call homecarelate paymentsrequires improvement
Sarah Clarke

The author Sarah Clarke

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