In the latest article celebrating the most innovative and pioneering home care solutions of 2020, HCI highlights the work of care technology platform Birdie.
Click here to read more about our Home Care Solutions of the Year series.
Here’s how Birdie has been empowering care providers to support people living in their own homes throughout the COVID-19 crisis.
The ongoing global pandemic propelled the Birdie team to do all they could to support care providers and the wider community.
At the height of the crisis, the firm quickly built bespoke features to help assess and prioritise those in need, including a RAG status, in-app messaging and a viral symptom checklist.
The company offered companionship calls directly to older adults from its partner agencies, and created a dedicated COVID-19 Hub to help providers navigate the crisis.
The hub features curated content for agencies on how to support care workers, office staff and their clients.
Birdie also recognised the importance of community and held regular webinar sessions about the topics that mattered, such as PPE, mental health, recruitment and finance.
In addition, the software provider was chosen as one of 18 digital solutions to be awarded funding under the TechForce challenge, enabling it to roll out its care management app.
The app, which was integrated with the NHS111 online symptom checker, was the first of its kind to provide carers and care managers with online medical guidance in real time. It is regularly updated by the NHS to stay up to date with Public Health England and government recommendations, enabling better infection tracking for care providers, local authorities and the NHS.